5

Everyone I have interacted with here has been wonderful! Today I cancelled my appointment and Sue contacted me to see if I wanted to reschedule and when I told her I wouldn’t have a ride after I dropped my car off she informed me they could shuttle me home and back to get my car if needed! The customer service is excellent and the maintenance I’ve had done there is excellent as well! I would definitely recommend them.

5

Best customer service in the area! My go to shop!!!

5

The Staff at Lou's are fantastic!! My Chevy Malibu developed an ABS issue early on a recent Monday. They were able to take my car in at lunchtime, diagnose and repair it, having it ready for me to pick up after work!! I would highly recommend them to anyone looking for great service!

5

I fully trust Lou's Car Care and actually enjoy my visits to the center. The staff are friendly, the coffee is hot, and the waiting room is very comfortable. Fortunately I've never required more than routine service but I would certainly take my car there should I need any work done on it.

5

Excellent job done.

5

Lou’s did a great job, was on schedule, provided me with a loaner vehicle and texted me each day of the progress on my vehicle. I will continue to use their services in the future and recommend them to others. It was also nice to communicate with the same person each time so that I know they knew my vehicle and the flow of what was going on. Very knowledgeable staff.

5

Maintenance items. Everything was easy and went exactly as planned. My wait time was minimal. Future maintenance items were brought to my attention which is greatly appreciated as I will be traveling this summer and want to avoid any preventable car issues during vacation.

5

Service was great ..timely..however thought rear brake estimate was high..I'll have to shop around..

5

Always a pleasure. Thank you for always taking care of my cars.

5

My NYS Inspection went quick and easy. I made an appointment for early in the day, came in, waited in their nice waiting area, and was out of there in less than an hour. As part of the NYS inspection I was advised of a factory recall that was applicable to my vehicle. Lou's suggested I contact the manufacturer's dealer to have this addressed (which I did). Always great service at Lou's. I always come back.

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