I was on my way to Canada with my dog when I broke down in NY on a holiday weekend. AAA towed me to Lou’s, and they took AMAZING care of me and my car! They had a loaner car for me to use, helped me find a dog friendly hotel, and fixed it the morning after the holiday. They diagnosed the root problem, which my dealer at home had failed to do, and I was on the road again. This is the best I have ever been treated by a garage. In their honor, my van finally got a name: Louise. Thank you to Rachel and the amazing folks at Lou’s.