Baldwinsville Auto Repair

Very professional experience. Car was completed on time and invoice was just as we were quoted. Overall experience I was very pleased and the service dept employees were very professional. We will be back in future.

Working with Matt to get my son's car scheduled for a broken window regulator replacement on a MB was such an ease. I am located in another state but my son is at Colgate University in Hamilton. Matt assured me that he would make all the necessary arrangements including, providing a vehicle for my son's use whilst his was in the shop. He kept me and my son updated on every step. Repairs were done in one day. Extremely thorough job done by Matt, Marc and the team at Lou's. So reassuring to know we can count on Lou's to provide A class, professional service.

Before bringing my car to Lou's Car Care I was told buy another repair shop I should "just get rid of my car". But after bringing it to Lou's Car Care and having the staff spend countless hours diagnosing and pinpointing the issues with my vehicle, it was fix! Now my vehicle is running better than it ever did even when I first purchased it. Matt and the staff at Lou's Car Care is absolutely hands down the best in the business. I will not bring my vehicle or any other vehicle that I ever own anywhere else as long as these guys are in business. Thanks again guys!!

Exceptional Service and Honesty: Lou's Car Care Delivers Again! I recently found myself in a bit of an emergency, and once again, Lou's Car Care came to the rescue. Despite my last-minute plea for assistance, they managed to squeeze me into their busy schedule, demonstrating their unwavering commitment to prioritizing their customers' needs. What truly sets Lou's Car Care apart, however, is their unparalleled dedication to honesty and integrity. In an industry where trust can often feel elusive, Lou's consistently goes above and beyond to ensure that their customers feel valued and respected. During my recent visit, they not only addressed my immediate concerns but also took the time to explore cost-effective solutions, ultimately saving me both time and money. It's evident that the team at Lou's Car Care operates with a genuine concern for their customers' well-being, prioritizing transparency and fairness in every interaction. Whether it's a routine maintenance appointment or an unexpected issue, I have full confidence in Lou's Car Care to deliver exceptional service with integrity time and time again. If you're searching for a reliable automotive service center that truly cares, look no further than Lou's Car Care. They've certainly earned my trust and loyalty for life.

I STARTED COMING HERE AND FOUND THE SERVICE AND STAFF VERY FRIENDLY AND PROFESSIONAL. THEY EXPLAIN FULLY WHAT THE PROBLEMS ARE THAT NEED TO BE FIXED. AND THEY DO IT IN A TIMELY MANNER. IT’S CONVENIENT FOR ME AND CLOSE TO MY HOME. I HAVEN’T GOT TO WORRY ABOUT SOMEONE GIVING ME A RIDE HOME AFTER I DROP THE CAR OFF. THEIR SHUTTLE SERVICE IS VERY VERY GOOD AND DEPENDABLE. I RECOMMEND THEM HIGHLY FOR THEIR EXCELLENT SERVICE AND FRIENDLY STAFF! TWO THUMBS UP, AS WELL AS FIVE STARS!! MARTY SCHAEFER

Impressive facilities, quick service, friendly and informative staff. They have it all here. Check them out!

Mark & Matt at Lou’s Car Care continue to do an excellent job at servicing my vehicles. They promptly began the work on my truck when the appointment was scheduled. My truck was towed there for a transmission fluid leak and they kept me informed throughout the process. Kept me aware of what was going and potential hidden problems that would have to be checked after the repair. My truck was repaired promptly and they cleaned the fluid splash on the undercarriage off the truck. Lou’s also did a safety inspection just make me aware of the condition of safety components i. e. Brakes, tires, etc. They are my go to guys for both my 2500 HD and my BMW and I highly recommend them.

I have brought my car to Matt and Lou's Car Care for many years. Their work has always been top notch! Most important to me, I have never had to bring it back for a re-fix or a re-adjustment from the original problem. When it was fixed...it was fixed. I have always been treated with respect and professional courtesy. My most recent visit, I was told I would have to leave the overnight until the next morning. However, I was happily surprised when they completed the work on the same day and I was out the door with my vehicle. Kudos to Matt and the entire Lou's Car Care Team!

Lou’s Car Care is the best place to go for your car ! They’re very organized , friendly , take pictures of everything they do and send you all the results as they work on your car. Then text you right away when it’s ready. It’s the only place I’ll go with my new car 😊

Great service, friendly knowledgeable staff, love the text message link to the car report and pictures of the findings as well as the repair order approval process.