Reviews

I wish I could rate Lou's Car Care & Fleet Services 10 Starts! Extraordinary work, excellent communication, Fantastic service, ECT! I would 100% recommend others to Lou's Car Care & Fleet Services!!

I brought my 2021 Nissan Murano to Lou’s Car Care for a second opinion after a dealership recommended $3,600 in repairs to address a persistent musty odor. From the beginning, I was impressed with Lou’s thoughtful and thorough approach. He personally sat in the vehicle with me, listened to my concerns, and tested the dealership’s diagnosis rather than simply accepting it. His team identified other likely sources of the odor, thoroughly cleaned and dried the interior, treated the vehicle, and replaced a badly contaminated cabin air filter—all for approximately $400. The results have been excellent! The odor is completely gone, even after extended driving with the A/C running. What impressed me most wasn’t just the money saved, but the careful diagnosis, honest communication, and commitment to solving the actual problem. Lou’s has earned my trust and future business. Highly recommended!

The story of Lou’s car care in these videos and photos speaks volumes of the experience everyone receives when finding a trustworthy, reliable, friendly professional and priced right for car care. This is the place I come to know and have faith in when I drive away.

Quality work and great customer service.

Thank you so much for the 5-star review, Bill! We’re glad you had a great experience with our team and appreciated the quality of our work, customer service, and pricing. Thank you for your business and we look forward to taking care of you again in the future!

- Lou's Car Care Center, Inc.

Thank you so much for the 5-star rating, Michelle! We truly appreciate your support and trust in our team. It’s always our goal to provide exceptional service and a great experience every time you visit. We’re grateful to have you as a customer and look forward to serving you again!

- Lou's Car Care Center, Inc.

Very pleasant customer service willing to help

Thank you so much for the 5-star review, V! We’re happy to hear you had a pleasant experience with our team. Providing friendly, helpful service is always our goal, and we truly appreciate you choosing us. We look forward to helping you again in the future!

- Lou's Car Care Center, Inc.

Lou is the best . I had a discrepancy on my CarFax report which had the wrong odometer reading on it . I called Lou to help with this mistake and he got on it right away. Within days carfax was fixed and allowing the correct details to be shown . Lou is a man that knows how to get things done . Highly recommend Lou for any car related issues.

Sam, thank you so much for the kind words and 5-star review! We’re glad Lou was able to step in and help get the CarFax discrepancy corrected quickly. Taking care of our customers goes beyond what happens in the shop, and we’re always happy to help however we can. We truly appreciate you!

- Lou's Car Care Center, Inc.

After a long time looking for a shop to complete a head gasket replacement for our daughter Lou's accepted to take a look at it. Very professional from the beginning and outstanding communication throughout the whole process. We never felt pressured throughout the process and after picking up the vehicle it is running just as good if not better than when it was purchased. No matter where you live in the Syracuse area you owe it to yourself to give them a chance to take care of your vehicle needs. 5 star service from start to finish.

David, thank you so much for taking the time to share your experience and for trusting us with such a major repair! We know a head gasket replacement is a significant investment, so it's great to hear that our team kept you informed throughout the process and that you never felt pressured. Knowing your daughter's Chevrolet is running as good, or even better, than when it was purchased is exactly the outcome we strive for. We truly appreciate your recommendation and your kind words about our communication and professionalism. Thank you for choosing us! We look forward to being here whenever you or your family need us. Safe travels!

- Lou's Car Care Center, Inc.

I've been using Lou's for a couple of years since I moved up to Baldwinsville. I've always found all the service people to be knowledgeable and courteous. I was never afraid to trust what they told me. This year my car was due for inspection and I took it to a local chain service station, thinking it would be a simple thing. They failed it, saying I needed a catalytic converter. So back I went to Lou's who reinspected it and found it within the guidelines to pass. Very minor cost compared to a catalytic converter. Frank George was so friendly and courteous when I picked up my car. He explained what they did and even brought it up to the door for me. I love this place - the first car care center I can trust to tell it like it is honestly. Thank you. P.S. Their new waiting room is large, clean and comfortable. They have shuttle service if you need it for longer appointments, but the waiting room is very agreeable if you want to wait.

Evelyn, thank you so much for your thoughtful review and for trusting Lou's over the past few years. It means the world to us to know you've found our team to be knowledgeable, courteous, and most importantly, honest. We're glad we were able to provide a thorough inspection and explain everything clearly so you could make an informed decision. Frank will be thrilled to hear your kind words. We're fortunate to have him on our team, and he'll appreciate the recognition. Thank you as well for mentioning our new waiting room and shuttle service. We've worked hard to create a comfortable experience from the moment you arrive until you're back on the road. We truly appreciate you trusting us with the NY State Inspection on your Mazda and your recommendation. We look forward to working with you again soon!

- Lou's Car Care Center, Inc.

Thank you so much for your 5-star rating, Brandon! We truly appreciate you taking the time to support our team. We work hard to provide honest recommendations, quality workmanship, and exceptional customer service, so your feedback means a great deal to us. Thank you again for your trust. We look forward to seeing you the next time your vehicle needs service. Safe travels!

- Lou's Car Care Center, Inc.
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