WHAT SHOULD YOU LOOK FOR IN A RELIABLE AUTO REPAIR SHOP?
There are many things to consider when looking for a reliable auto repair shop. Not all auto repair facilities are equipped with the latest in computerized diagnostic equipment, provide honest communication or offer warranties on their parts and services. Here are some factors to keep in mind when selecting a reliable auto repair shop.
WARRANTY- BACKED SERVICES
A professional auto repair center will offer reasonable warranties on their parts and services. These warranties show that the company stands behind their work and offers peace of mind to their customers if a part fails or becomes compromised during the warranty period. We recommend that you ask about any warranties available before approving work on your vehicle and learn what steps to take if you have to replace a part under warranty. Certain conditions may apply for a warranty to be valid.
Lou’s Car Care offers a 36 Month / 36,000 Mile Nationwide Warranty* on most parts and labor. We also offer Lifetime BG Protection Plans** that cover seven major vehicle systems: fuel, engine, transmission driveline, cooling, power steering and brakes. BG Protection Plan 1: 100% Coverage – First BG service must be before 50,000 miles. BG Plan 2: 50% Coverage – First BG service must be between 50,001 and 75,000 miles. Some vehicles may not qualify.
* Excludes OEM (Dealer) parts
** Lifetime BG Protection Plan covers only components services by BG Products. Services must be performed at BG recommended mileage intervals to uphold coverage.
A reputable auto repair shop will only recommend repairs necessary and suitable for your vehicle. They will provide the best quality equipment and services at reasonable prices. A customer’s satisfaction, trust and loyalty are very important to a professional auto repair center.
Lou's Car Care completes a thorough Courtesy Check of your entire vehicle at every appointment. The Courtesy Checks help our technicians identify and address any immediate safety concerns on your vehicle, as well as, identify future items to repair or replace. Our Service Team will work with you to develop a maintenance plan at competitive prices and with your budget in mind. Our goal is to provide as much information as possible for you to make the best decision for you and your vehicle. We also offer 'Cost to Own' Consultations where a Service Team member will help calculate what it will cost to maintain your vehicle versus buying a newer vehicle. In many instances, it is more economical to properly maintain your vehicle as opposed to replacing it every three to five years. We care deeply about our customers and want you to have peace of mind knowing that your vehicle is in good hands.
EXPERIENCE & EXPERTISE IN MULTIPLE TECHNOLOGIES
The number of years an auto repair shop has can help you decide whether or not you can rely on their services. The auto industry is ever changing and experienced technicians will have the expertise in almost all models of vehicles on the road today. A professional auto repair facility will have the most up-to-date diagnostic equipment and factory scan tools to diagnose and solve complicated problems with your vehicle.
Lou's Car Care has been fully committed to delivering the best auto service possible since 1976. We have invested in the latest auto tech training, factory tools, and computerized diagnostic equipment. With access to the latest manufacturer technical database, we can handle the numerous computerized problems that can arise in a modern day vehicle. Lou's Car Care repairs all makes and models of vehicles- including Domestic, European and Asian product lines.
COMMUNICATION AND FOLLOW UP
Great communication and comprehension are the keys to getting things fixed right. A good service provider will ask the necessary questions about your vehicle’s history to understand which area or problem they will have to focus on for maintenance and repair. Detailed information on the problem with your vehicle will help the auto technician to find the root cause of your issue.
Communication and customer service should continue after the repair service is completed. A professional auto repair center will follow up with the customer to make sure the problem was resolved or that the vehicle is running smoothly. Courtesy follow-ups are a way to display dedication that a business has for its customers. Any feedback provided by the customer should be welcomed and should be used as a quality control measure.
At Lou's Car Care, we strive to consistently provide information with full transparency in a concise and timely manner. We gather all of the necessary details and ask questions to make sure that the repair process goes smoothly and to ensure your vehicle is serviced properly and within an appropriate time frame. Lou's Car Care technicians complete a Digital Vehicle Inspection Report, complete with pictures, that are sent via text or email so you can see what we see. Lou’s also sends monthly reminders when State Inspections and Oil Change Services are due based on your driving history. We embrace any feedback from our customers and use it constructively to improve our service and commitment to you!
Come visit Lou's Car Care for all your car care and maintenance needs. We are happy to provide consultations and auto repair to the Baldwinsville, Syracuse, Camillus, Liverpool, Cicero, Clay, Fayetteville and Manlius communities!
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