I've been using Lou's for a couple of years since I moved up to Baldwinsville. I've always found all the service people to be knowledgeable and courteous. I was never afraid to trust what they told me. This year my car was due for inspection and I took it to a local chain service station, thinking it would be a simple thing. They failed it, saying I needed a catalytic converter. So back I went to Lou's who reinspected it and found it within the guidelines to pass. Very minor cost compared to a catalytic converter. Frank George was so friendly and courteous when I picked up my car. He explained what they did and even brought it up to the door for me. I love this place - the first car care center I can trust to tell it like it is honestly. Thank you. P.S. Their new waiting room is large, clean and comfortable. They have shuttle service if you need it for longer appointments, but the waiting room is very agreeable if you want to wait.
Reviews
The best car care center ever in every way!!!✨
Car was running rough, didn't like the way the car was working. It lacked power and I was not comfortable driving it. After Lou's worked on it, it's running like a top! Definitely the place to have your car serviced! Great staff to work with!
These are some of the most helpful and genuine people I’ve ever met! We were going a trip to Niagara falls on the I-90 West and experienced a parking brake issue. We stopped by Lou’s Car Care Center just before they closed. Frank George was very kind enough to immediately check the car without any prior appointment. They disassembled the parking brake system, diagnosed the problem and resolved the issue instantly. They also provided the service as a courtesy. Their kindness and expertise are beyond a 5-star rating!
Always try to save you money on any repairs. Gene is great over the phone and Matt communicates promptly and explains all the details on what's needed to service your car! Excellent, professional, and friendly.
Thank you so much, Cindy, for your wonderful review! We're thrilled to hear that you felt well taken care of and that our team was able to help you save money while keeping your vehicle safe and reliable. Gene and Matt will be especially happy to hear your kind words. We pride ourselves on clear communication, honest recommendations, and making sure our customers understand exactly what their vehicle needs. Thank you for recognizing their efforts! We truly appreciate your trust in us to replace the rear brakes on your Infiniti. We look forward to helping you with all your automotive needs in the future!
Always try to save you money on any repairs. Gene is great over the phone and Matt communicates promptly and explains all the details on what's needed to service your car! Excellent, professional, and friendly.
Thank you so much, Cindy, for your wonderful review! We're thrilled to hear that you felt well taken care of and that our team was able to help you save money while keeping your vehicle safe and reliable. Gene and Matt will be especially happy to hear your kind words. We pride ourselves on clear communication, honest recommendations, and making sure our customers understand exactly what their vehicle needs. Thank you for recognizing their efforts! We truly appreciate your trust in us to replace the rear brakes on your Infiniti. We look forward to helping you with all your automotive needs in the future!
Awesome place to get your vehicle serviced. They are very accomodating and service is top-notch. Highly recommend.
Thank you, Charles, for your kind words and for taking the time to leave us a 5-star review! We're glad to hear you found our pricing reasonable and our team accommodating throughout your visit. Providing top-notch service is what we strive for every day. We truly appreciate the trust you've placed in our team for the fuel induction service on your Toyota. Your recommendation means a great deal to us and we look forward to helping you keep your vehicle running safely and smoothly for many miles to come!
Very professional. Communicate well.
Thank you, Ted, for the 5-star review! We're glad you had a great experience with our team and appreciated our communication and professionalism. It was our pleasure to help with the battery replacement on your Maserati, and we're grateful you trusted us with your vehicle. We look forward to being here whenever you need us in the future!
I started using Lou's when we moved to Bville a few years ago. They have exceptional customer service, Gene is always polite and personable, and their prices are fair. I appreciate a business that knows that working to create a long-term trusting relationship with customers is better for their bottom line- and they put in the effort to do just that.
Amanda, thank you for taking the time to share such thoughtful feedback! We're honored that you've trusted us with your vehicles since moving to Baldwinsville. Building long-term relationships based on trust, honesty, and exceptional service is exactly what we strive for every day, so it means a lot to know that effort has made a difference in your experience. We truly appreciate your support and look forward to serving you for many years to come. Thank you for being part of the Lou's family!
